Last Updated: Feb 23, 2022.
RealCall as the controller of your personal information and personal data respect your privacy and are committed to protecting it through this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit the RealCall website. This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We may obtain information about you in a variety of ways, including when you call, email or otherwise communicate with us (including through social media), or when you participate in events or other promotions. We also collect information given directly by you, by third parties (e.g., data providers, social networks), and automatically as you use our Apps. The personal information relating to you that we process may include the information set out below.
The information that we collect, whether from you directly or automatically, may be considered personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the "GDPR"). Whenever we refer to personal information in this Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.
A key component of our Apps is to assist our users in identifying telephone calls including potentially unwanted telephone calls, as well as automatically forwarding incoming calls we identify as a potentially “unknown identity/reputation” that are either missed or rejected by the user to a voice messaging system hosted by RealCall. To do so, we may collect call and text log information automatically from our users’ devices and audio records if a caller leaves our user a voice message.
Categories of personal information we collect:
Telephone number, email address, unique online identifier (UUID, Advertising ID, IDFA), IP Address
B. Personal Records
We collect the phone numbers only from your contacts. The reason for collection is that if you use one of our services that provides call blocking, we will access your contacts to ensure that those numbers are not blocked. These data will be stored at Amazon Web Services and all data will be removed permanently once you disable the app. We will not share these data with any third parties.
Email address, username and pin, credit card information (if you purchase directly from our website)
C. Commercial information.
Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other similar network activity
Information on a consumer's interaction with a website, application, or advertisement. See Information collected by Automated Means in Section 2 below for additional details.
2.Sources of Information and Purposes of Use
Some of this information you provide to us and some we collect when you use our Services. We also may obtain information about you (including personal information) from our business partners, such as vendors, and others.
Information collected from you
The following are examples of the types of information we may collect directly from you:
We use your email address to (i) communicate with you about our Services, including our other products and to provide you with exclusive offers; (ii) responding to your requests, inquiries, comments, and suggestions; (iii) and communicating with you about your account.
Username and/or PIN.
Certain of our Services use this information to facilitate your access to our website or mobile application and validate your login for your security.
If you've enabled call forwarding to use our services, we collect and store this information as part of the service we provide to you and to improve our ability to identify spam.
If you use one of our services that provide call blocking, we may access the phone numbers in your contacts to ensure that those numbers are not blocked. We do not share this information except with our telecom and cloud storage providers that are necessary to provide our Services.
Information collected by automated means ("Automated Information")
When you use our Services, we may send one or more cookies to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Consult your device's web browser "Help" file to learn the proper way to modify your cookie settings.
In addition to cookies, such other technologies may include:
"Pixel tags" (also known as a "clear GIFs" or "web beacons") which are tiny images (in most cases, typically just one-pixel) that can be placed on a Web page or in our electronic communications to you in order to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you've opened one of our emails or seen one of our Web pages.
"HTML5" (the language some websites, such as mobile websites, are coded in) may be used to store information on your computer or device about your website usage activities and to help determine how our Services are being used by our visitors, how the services can be improved and to customize our Services for our users.
Automated Information includes information such as:
Browser type/version (for example: Firefox 59.0.2 (64 bit))
Browser language (for example: English)
Operating system used (for example:Windows 10)
Internal resolution of the browser window
Service provider and signal strength
Hardware and software information
Identifiers associated with cookies or other technologies that may uniquely identify your device or browser
AdvertisingID (such as Google's AdvertisingID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device's settings)
Adjust ID (this identifier lets us know where our users found our Services online, record user app events and optimize our advertising efforts)
Java on / off
Cookies on / off
Dates and times of access
Call forwarding Enabled
Date and Time call is forwarded if call forwarding is enabled
This Automated Information is generally used for the following purposes:
for the technical provision of our Services in order to be able to provide you with a functioning user-friendly experience
to provide you with a secure experience and to take measures to protect our website and mobile applications from cyber risks
to uncover insights about your use of our website and mobile applications in order to improve our Services and features, including developing new products and features
to facilitate your access to our website or mobile application
to customize our Services for you
to help us better understand our current and potential customers and optimize the marketing of our Services accordingly
events and usage data are captured for our internal business analytics in order to understand how our users interact with our mobile applications and use our Services. For example, we may capture when a user visits a screen, taps a button, permits notifications, upgrades, or otherwise interacts with the app.
Monitoring and analyzing the effectiveness of our communications (including by identifying when emails sent to you have been received and read)
Information collected from service providers and integrated services.
We may obtain information,including personal information from third parties and sources that we integrate into our Services either for the provision of our Services (e.g., Whitepages) or to facilitate your access to our Services such as described below.
If you purchase a subscription to one of our mobile apps, neither Google nor Apple provides us with any personal information of the subscription purchaser (like name, email, or payment information). Only an anonymized Subscription ID or Order ID gets transferred to RealCall. If you create a RealCall account, this anonymized subscription information gets attached to your record for the purpose of subscription sharing with your RealCall account across multiple devices.
3. How We May Use Your Personal Information
In addition to the purposes described above, we may use the information we collect for a variety of purposes, such as the following:
Performing Our Services
Maintaining or servicing accounts, providing customer service, operation our website and mobile applications; processing or fulfilling orders and transactions, verifying user information, processing payments
Communicating about the products and services we offer, and responding to requests, inquiries, comments, and suggestions Providing social or community features including publicly displaying comments that you voluntarily post
For users that have enabled our call blocking technology, we may use recordings and transcripts of calls identified as spam to help us improve the call blocking Services we provide to you and other users by allowing us to better identify and publicly expose spam and new spam tactics
Understanding and evaluating how our Services and features perform with our users
Uncovering insights about usage in order to improve the Services and provide customers with enhanced features as well as inform our development of new features and products.
Development of customized or personalized experiences of our Services, such as remembering your information so you do not have to re-enter it each time you use one of our Services
Using proprietary automated methods of analysis, we use voicemail recordings and transcripts to determine spam and unwanted calls and improve our blocking technology
Auditing Interactions with Consumers
measuring usage of our websites and mobile applications
measuring our advertising and marketing activity (e.g., measuring how a user was acquired)
To provide you with a secure experience and to take measures
to protect our website and mobile applications from cyber risks
Protecting against,identifying, investigating, preventing, and responding to fraud, illegal activity (such as incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities, including by enforcing the terms and conditions that govern the Services we provide
Identification and repair of impairments to intended, existing functionality of our Apps;
Marketing, including understanding users in order to more effectively market our Apps;
We use your email (with your consent where required) to send you information about our Apps and exclusive offers;
Understanding our customer in order to more effectively market our Services
We use your email (with your consent where required) to send you information about our products and services and exclusive offers
Quality and Safety Maintenance and Verification
Activities related to improving the quality of the Apps we provide, including upgrade or enhancement of the Apps;
Verification or maintenance of the quality or safety of Apps;
Tracking and responding to quality and safety matters;
Complying with legal or regulatory requirements, judicial process, industry standards, and our company policies
Other purposes that may be described at the time you choose to provide personal information to us
We may also aggregate and/or de-identify any information that we collect, such that the information no longer identifies any specific individual. We may use, disclose, and otherwise process such information for our own legitimate business purposes -- including historical and statistical analysis and business planning -- without restriction.
4.How We May Share Information about You with Others
RealCall is part of the IAC Group family of businesses. We share your information with other parts of IAC for legitimate business purposes, including:
to assist us in technical processing operations, such as data hosting and maintenance, finance, legal, HR, and accounting assistance, securing our data and systems and fighting against spam, abuse, fraud, infringement, and other wrongdoings;
and for corporate audit, analysis, and consolidated reporting as well as compliance with applicable laws.
Third-Party Service Providers
We may share information about you with the following categories of third-party providers for a variety of business purposes:
Customer Communications and Insights Platforms.
We may share phone numbers, email, app usage, and interactions with our third-party customer communications platform provider for the following business purposes: performing services that allow us to communicate with you and administer your account as well as track your usage for our internal analytics.
Internal Business Insights Platforms.
Our third party internal business analytics platform provides us with the tools to help us understand app usage and interactions and uncover insights that allow us to improve our product and features as well as optimize our marketing. We may share or make available unique user identifiers, IDFA, deviceID, IP address, Adjust ID and app usage and events (such as when you subscribed to our services) with these providers for the following business purposes: performing services that allow us to (i) monitor and understand usage in order to enhance existing Services or develop new products and features and (ii) better understand our customers in order to market our products more effectively.
Measurement and Attribution.
These service providers offer tools that allow us to measure and attribute the source of new subscription sign-ups and that allows us to uncover insights about usage and app events. We may use unique user identifiers made available to us from these third-party providers to help us measure the effectiveness of our ads (e.g., where and how a user is acquired) and to uncover information about how our customers are using our apps in order to improve their quality and safety. We may also share and/or store unique user identifiers, device IDs, IDFA, or IP addresses with these providers for the same purpose.
Our telecom providers allow us to make our services available to you. We may share and/or store phone numbers, SMS, MMS, voicemail, call recordings, and transcriptions with our telecom service providers as necessary to provide our Services to you. Additionally, if you are a user of an App that allows call recording, we may share and/or store recordings of calls you make using the the App.
Other technology providers necessary to provide our services
(including cloud storage and web hosting providers). We store user-provided and Automated Information and/or aggregate or non-personally identifiable information with our cloud storage providers. We also may make certain Automated Information available for various purposes such as monitoring network traffic to detect malicious actors and to protect against malware, fraud, or other unlawful uses or activity. Additionally, we may use a third party provider to assist us in providing transcription services.
Legal, Regulatory,Compliance, and Similar reasons.
In addition, we may disclose and/or share your information to comply with legal or regulatory requirements (including to comply with a court order, judicial subpoena or other subpoena or warrant), industry standards, judicial process, and our company policies, as well as to protect against, identify, investigate, prevent and respond to fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), adverse event reporting, and claims and other liabilities.
5. Do Not Track Disclosures
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking. Specifically, you may turn off location tracking by changing the settings on your mobile device, although some features of the Apps may not be available if you do. By using or visiting our Apps, you consent to the placement of cookies and beacons in your browser and HTML based emails in accordance with this Policy
6. Social Media We maintain a presence on several
If you choose to communicate with us or another user through social features available on our websites or mobile applications or through our social media pages, or other similar communication or messaging features or services, such information may be made publicly available.For security purposes, please do not include any password, social security number, payment card, or other sensitive information via these features. We have the right, but not the obligation to monitor messages and communications between and among users for security and training purposes. We may, but are not obligated to, remove any content we deem inappropriate.
7. Online Privacy Choices and Rights
Access, Edit and Delete Your Information
Mobile platforms have permission systems for specific types of device data and notifications, such as camera and microphone as well as push notifications. Where applicable, you can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain Services may lose full or partial functionality.
You can stop all information collection by the app by disabling call forwarding and deactivating your account by following the instructions on the Service's Settings screen and then uninstalling the app using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you reinstall the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
8. Information for Residents of California: Your California Privacy Rights
Access to Information and Data Portability Rights
You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:
The categories of personal information we have collected about you.
The categories of sources from which we collected your personal information.
The business or commercial purposes for our collecting or selling your personal information.
The categories of third parties to whom we have shared your personal information.
The specific pieces of personal information we have collected about you.
A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred. If we sell your personal information, we will explain:
The categories of your personal information we have sold.
The categories of third parties to which we sold personal information, by categories of personal information sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.
Data Deletion Rights
Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.
Exercising Your Rights
To make a request for access, portability, or deletion according to your rights under CCPA, contact us by email. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request").
The Verifiable Consumer Request must:
Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by responding to a text message sent to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.
We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether our use of certain tracking technologies may constitute a "sale" of your PI as defined by the CCPA. See Online Privacy Choices and Rights to learn more about the choices that are available to you.
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our Services.
9. Data Retention & Deletion
We may only retain certain call data such as calls, call recordings, voicemail, call screens, answerbot recordings, and transcriptions for up to six (6) months, after which they may be deleted and no longer accessible. Additionally, if you delete a recording, it will be deleted from our servers and no longer accessible. If you want to retain recordings or other call data for longer, you should go to call details and share information with your email or cloud storage account. You acknowledge and agree that you bear sole responsibility for the back-up of this information.
10. How We Protect Personal Information
We use various efforts intended to safeguard the security and integrity of personal information collected through our Services. Despite these measures, however, we cannot and do not guarantee that information will be absolutely safe from interception or intrusion during transmission or while stored on our system, or otherwise, and you provide information to us at your own risk.
If you correspond with us by email, text message, or using Web forms like a "contact us" feature available through our Services, you should be aware that your transmission might not be secure from access by unauthorized parties. We have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. If you create an account as part of using our Services, you are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account. Please notify us of any unauthorized use of your password or account.
If we believe that the security of your personal information in our care may have been compromised, we may seek to notify you. If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message, and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request at the appropriate contact email in the How to Contact Us section. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.
11. Links to Websites and Third-Party Content
For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by us. The websites and third-party content to which we link may have separate privacy notices or policies. We are not responsible for the privacy practices of any entity that it does not own or control. We encourage you to review the privacy policies of such third parties before providing them with any personal information.
12. Information Relating to Children
Our Services are intended for general audiences over the age of 18 years old. We do not knowingly collect information from children under the age of 18 years old. If you are not over 18 years old then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 18 years old, please contact us at the applicable email listed in Section 13, How to Contact Us (please include your name, mailing address, and email address). Note that we'll attempt to delete the account of any child under the age of 18 that's reported to us as soon as possible. You are responsible for any and all account activity conducted by a minor on your account.
13. How to Contact Us
For Customer Support, you may contact us at one of the Customer Support emails below: