Last Updated: Jun 23, 2022.
RealCall, a product of Second Phone Number Inc., respects your privacy and is committed to protecting it through this policy as the controller of your information and personal data.
This policy describes the types of information we may collect from you or that you may provide when you visit the RealCall website. This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accepting our Terms of Service and this Policy and/or using our Apps, you agree that your personal information will be handled as described in this Policy. Your use of our Apps, which includes any services available through our Apps, is subject to this Policy and our Terms of Service, not including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Policy.
Please note that our Apps may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites and We are not responsible for the information practices of such websites.
1. What information do We Collect
We may obtain information about you in a variety of ways, including when you call, email or otherwise communicate with us, or when you participate in events or other promotions. We also collect information given directly by you, by third parties (e.g., data providers, social networks), and automatically as you use our Apps. The personal information relating to you that we process may include the information set out below.
The information that we collect, may be considered personal information in certain jurisdictions or personal data under the European General Data Protection Regulation (the "GDPR"). Whenever we refer to personal information in this Policy, it means personal information or personal data as defined by applicable laws in the relevant jurisdiction.
A key component of our Apps is to assist our users in identifying telephone calls including potentially unwanted telephone calls, as well as automatically forwarding incoming calls we identify as a potentially “unknown identity/reputation” that are either missed or rejected by the user to a voice messaging system hosted by RealCall. To do so, we may collect call and text log information automatically from our users’ devices and audio records if a caller leaves our user a voice message.
Categories of information we collect:
Contacts, voicemail recordings, email address
Purchase records may include information about products or services purchased, such as the brand, model, or type of product. Additionally, purchasing histories or tendencies may be documented, such as whether a person frequently buys specific types of products or services.
Internet and other network-related
Information on a consumer's interaction with application, or advertisement. See Information collected by Automated Means in Section 2 below for additional details.
Phone number, email address, unique online identifier (Advertising ID, IDFA), IP Address
2. Information Source and Purpose of Use
Some of this information is provided to us by you, while others are gathered when you use our Services. Our business partners may also provide us with information about you (including personal information).
Information collected about you
Examples of the kinds of data we might directly obtain from you include the following:
Your email address is used by us to (i) contact you with our Services, including our other goods, and to send you special offers; (ii) reply to your requests, questions, comments, and suggestions; and (iii) communicate with you regarding your account.
2-Username and/or PIN.
Certain of our Services use this information to facilitate your access to our website or mobile application and validate your login for your security.
If you've enabled call forwarding to use our services, we collect and store this information as part of the service we provide to you and to improve our ability to identify spam.
We might access the phone numbers in your contacts if you use one of our services that offers call blocking so we can make sure those numbers are not blocked. With the exception of telecommunications and cloud storage service providers, we do not share this information.
Information Gathered Through Automated Methods ("Automated Information")
The above tracking technologies may be deployed by us or our service providers on our behalf.
Automated Information includes information:
1-Browser type/version (such as Chrome Version 104.0.5112.102 (Official Build) (64-bit))
2-Browser language (such as English)
3-Operating system used (such as Windows 8)
8-Advertising ID/IDFA(like Apple's IDFA and Google's Advertising ID, which are both numbers that are produced at random and that you may reset by accessing your device's settings)
9-Adjust ID(This identifier enables us to track how users find our services online, records user application activities, and helps us tailor our advertising campaigns.)
10-Dates and times of access
12-Call forwarding Enabled
The following are typical uses for this automatic information:
for you to have a functional, user-friendly experience thanks to the technical provision of our Services
to safeguard our mobile applications from cyber threats and to give you a secure experience
to learn more about how you use our applications in order to enhance our services and features, as well as to create new products and features
to customize our Services for you better
to assist us in better understanding our present and potential customers so that we may tailor how we market our services
For our internal business analytics, we record events and use information to better understand how users engage with our mobile applications. We might record, for instance, when a user accesses a screen, presses a button, accepts notifications, upgrades, or otherwise engages with the program.
Monitoring and analyzing the effectiveness of our communications
Data gathered from service suppliers or integrated services.
When providing our services or when making our services easier for you to access, such as in the ways that are mentioned below, we may collect information, including personal information, from third parties and sources that we integrate into our services.
No personal information about the subscriber is provided to us by Google or Apple if you buy a subscription to one of our mobile apps (like name, email, or payment information). All that is sent to RealCall is an anonymous Subscription ID or Order ID. This de-identified subscription data is added to your record if you create a RealCall account so that it can be shared across various devices while using your RealCall account.
3. How We May Use Information from you
We may use the data we gather in addition to the ways mentioned above for a number of other reasons, including the ones listed below:
Performing Our Services
maintaining or servicing accounts, offering customer care, running mobile applications, processing orders and transactions, confirming user information, and handling payments
Communicating with customers about the services we provide and answering their questions, comments, and recommendations
Delivering social or communal elements, such as making your voluntary remarks or comments visible to the public
We may use spam call recordings and transcripts from users who have activated our call blocking technology to help us refine the call blocking services we offer to you and other users.
Understanding and evaluating how our Services perform with our users
Finding out more about usage will help us develop new features and products, update the Services, and provide consumers better features.
Development of customized or personalized experiences of our Services, such as remembering your information so you can complete login our service.
Finding out more about usage will help us develop new features and products, update the Services, and provide consumers better features.
Auditing Interactions with Consumers measuring usage of our mobile applicationsassessing the effectiveness of our marketing and advertising (such as measuring how a user was acquired)
to ensure your safety while using our services
to defend our mobile applications against cyber threats
defending against, spotting, stopping, and dealing with fraud, illegal behavior (such instances of hacking or abuse of our websites and mobile applications), claims, and other liabilities, including by upholding the rules that govern the services we offer
Detection and correction of deficiencies in our Apps' intended and already-existing functionality;
Marketing, including understanding users in order to more effectively market our Apps;
We use your email (with your consent where required) to send you information about our Apps and exclusive offers;
Recognizing our target market will help us promote our services more successfully
To send you information about our products and special deals, we use your email (with your permission, where necessary)
Quality and Safety Maintenance & Verification
Activities aimed at enhancing the quality of the Apps we offer, such as App upgrades or enhancements;
Verification or maintenance of the quality or safety of Apps;
Tracking and responding to quality and safety matters;
Complying with legal or regulatory requirements, judicial process, industry standards, and our company policies
Other purposes that may be described at the time you choose to provide personal information to us
We may additionally combine and/or de-identify any information we gather so that it can no longer be used to identify any particular person. For our own legitimate business purposes, such as historical and statistical analysis and business planning, we are free to utilize and otherwise use such information.
4.How We May Share Your Information with Others
to help us with technical processing operations like data hosting and maintenance, finance, legal, HR, and accounting support, securing our data and systems, combating spam, abuse, fraud, infringement, and other wrongdoings; corporate audit, analysis, and consolidated reporting; and for compliance with applicable laws.
Customer Communications and Insights Platforms.
For the following business reasons, we might disclose your phone number, email address, app usage information, and interactions to our third-party customer communications platform provider: to carry out the tasks necessary for us to get in touch with you, manage your account, and monitor your usage for internal analytics.
Platforms for internal business insights.
Our third-party internal business analytics platform gives us the resources we need to better comprehend app usage and interactions and unearth insights that let us enhance our features and products while also enhancing our marketing. We might provide these companies with access to unique user IDs, IDFA, device ID, IP address, Adjust ID, and app usage and events (such when you registered to our services), in order to accomplish the following business objectives: providing services that enable us to (i) analyze usage in order to improve current Services or create new goods and features, and (ii) gain a better understanding of our clients in order to advertise our products more successfully.
Measurement and Attribution.
These service providers give us with tools that let us track and identify the source of new subscriber sign-ups, as well as gain insights into app usage and event trends. We may utilize the unique user IDs made available to us by these third-party providers to learn more about how our users use our apps so that we can enhance their quality and safety as well as to measure the success of our advertisements (e.g., where and how a user is obtained). For the same reason, we might also give these providers access to unique user identifiers, device IDs, IDFA, or IP addresses that we store or share with them.
We are able to offer you our services thanks to our telecom providers. In order to deliver our Services to you, we may share and/or keep phone numbers, SMS, MMS, voicemail, call recordings, and transcriptions with our telecom service providers. In addition, if you utilize an app that supports call recording, we may share and/or store recordings of calls you place through the app.
Additional technology suppliers required to offer our services (including cloud storage and web hosting providers). With our cloud storage providers, we retain information that users have submitted, automated information, and/or aggregate or non-personally identifiable data. Additionally, we reserve the right to make certain Automated Information available for a variety of uses, including network traffic monitoring to identify malicious actors and defend against malware, fraud, or other illegal uses or activities. In order to help us with our transcribing services, we might also work with a third party supplier.
Legal, Regulatory, Compliance, and other Similar reasons.
Additionally, we may disclose and/or share your information in order to meet legal or regulatory requirements, industry standards, judicial process, and company policies, as well as to protect against, identify, investigate, prevent, and address fraud, illegal activity (such as identifying and addressing incidents of hacking or misuse of our websites and mobile applications), adverse even, and other situations.
5. Legal Bases We Rely on when Using Your Information
We may use your information based on one or more of the following legal bases:
Your consent. For example, we rely on your consent when you visit our Website or provide us with your Personal Information. In case we collected your Personal Information from third-parties and not directly from you, we rely on our partners to obtain your consent for our use of your Personal Information;
Performance of a contract. We may use your Personal Information in order to perform our contracts with you or in order to take steps at your request prior to entering into such a contract;
Your and our legitimate interests (to be able to operate and improve our Website and to be able to communicate with you, if you get in contact with us, since we have carried out a legitimate interest assessment to demonstrate that we have compelling legitimate grounds for the processing which override the fundamental rights and freedoms of the people whose Personal Information we process, including you);
Legal obligation. We may need to use your Personal Information to comply with a legal obligation to which we are a subject;
Vital interests. In certain cases, we use your Personal Information to protect your vital interests or those of another person;
Public task. Using your Personal Information may be necessary to perform a task carried out in the public interest, insofar as the processing has a basis in Union or Member State law.
6. Do Not Track Disclosures
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking. Specifically, you may turn off location tracking by changing the settings on your mobile device, although some features of the Apps may not be available if you do. By using or visiting our Apps, you consent to the placement of cookies and beacons in your browser and HTML based emails in accordance with this Policy
7. Online Privacy Rights Access, Edit and Delete Your Information
Permission mechanisms are in place on mobile platforms for particular types of device data and alerts, such as push notifications and camera and microphone data. If necessary, you can adjust your device's settings to approve or disapprove the gathering of data or the showing of notifications. Naturally, if you do this, some services may no longer function at all or partially.
By following the steps on the service settings screen, you may disable call forwarding and deactivate your account. You can then remove the app using your device's usual uninstall procedure to stop the program from collecting any further information. The particular identifier linked to your mobile device will stay retained even after you delete the program from it. We will be able to re-link this identifier to your prior transactions and activity if you reinstall the app on the same mobile device.
8. Information for Residents of California: Your California Privacy Rights
Access to Information and Data Portability Rights
You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date:
The categories of personal information we have collected about you.
The categories of sources from which we collected your personal information.
The business or commercial purposes for our collecting or selling your personal information.
The categories of third parties to whom we have shared your personal information.
The specific pieces of personal information we have collected about you.
A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred. If we sell your personal information, we will explain:
The categories of your personal information we have sold.
The categories of third parties to which we sold personal information, by categories of personal information sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your personal information that we have collected in the period that is 12 months prior to the request date and are maintaining.
Data Deletion Rights
Except to the extent we have a basis for retention under CCPA, you may request that we delete your personal information that we have collected directly from you and are maintaining. Note also that we are not required to delete your personal information that we did not collect directly from you.
Exercising Your Rights
To make a request for access, portability, or deletion according to your rights under CCPA, contact us by email. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Any request you submit to us is subject to an identification and residency verification process ("Verifiable Consumer Request").
The Verifiable Consumer Request must:
Provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative. You agree that in order to accommodate certain requests by you, we may require you to verify your ownership of an account by responding to a text message sent to the phone number on the account and/or by requesting reasonable documentation to show your ownership of the number and account.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer's personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
We will make commercially reasonable efforts to identify Consumer personal information that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request if your request is excessive, repetitive, unfounded, or overly burdensome.
We do not knowingly "sell" personal information that we collect from you, in accordance with the definition of "sell" in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether our use of certain tracking technologies may constitute a "sale" of your PI as defined by the CCPA. See Online Privacy Choices and Rights to learn more about the choices that are available to you.
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale, and retention and use of your personal information as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. We may add or change incentive programs and/or their terms by posting a notice on the program descriptions and terms linked to above so check them regularly.
California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. We do not currently engage in the type of sharing covered by that law and so no such list exists. We do not make any representations concerning third parties that do not collect personal information directly through our Services.
9. Data Retention & Deletion
Call data, including calls, call recordings, voicemail, call screens, recordings from response bots, and transcriptions, may only be kept by us for a maximum of five (5) months before being erased and rendered inaccessible. A recording you erase will also be removed from our systems and become inaccessible. Go to call details and share information with your email or cloud storage account if you wish to keep call recordings or other call data for a longer period of time. You understand and admit that you are solely responsible for backing up this data.
10. How We Protect Personal Information
We take various measures to protect the security and integrity of personal information collected through our Services. However, despite these measures, we cannot and cannot guarantee that information will never be intercepted or hacked while in transit or stored on our systems or otherwise, and you provide information to us at your own risk.
You should be aware that your transmission might not be safe from access by unauthorized persons if you communicate with us via email, text messaging, or web forms like a "contact us" option offered through our Services. Due to communication problems or illegal actions by third parties, we are not responsible for the disclosure of your information.
If you set up an account to use our services, you are in charge in protecting the secrecy of your password and any activity that goes on with that account. In the event that your password or account is used fraudulently, kindly let us know.
We could try to let you know if we suspect that the security of the personal data we have about you may have been jeopardized.
If we have your email address, we may notify you by email to the most recent email address you have provided us in your account profile. Please keep your email address in your account up to date. You can change that e-mail address anytime in your account profile. If you receive a notice from us, you can print it to retain a copy of it. To receive these notices, you must check your email account using your computer or mobile device and email application software. We may also post a conspicuous notice on our site or notify you through the mobile application. You consent to our use of email, text message, and/or notification through the app as a means of such notification. If you prefer for us to use the postal service to notify you in this situation, please let us know by submitting your request at the appropriate contact email in the How to Contact Us section. You can make this election any time, and it will apply to notifications we make after a reasonable time thereafter for us to process your request. You may also use this email address to request a print copy, at no charge, of an electronic notice we have sent to you regarding a compromise of your personal information.
11. Links to Websites and Third-Party Content
We may offer links to websites and other third-party content that is not our property or under our control for your information. It's possible that the websites and third-party content to which we connect have their own privacy policies or notices. We are not liable for the privacy policies of any organization that we do not own or control. Before sending any personal information to such third parties, we advise you to read their privacy policies carefully.
12. Information Relating to Children
Our Services are designed for general audiences who are at least 18 years old. Children under the age of 18 are not the target of any information collection by us. Please DO NOT DOWNLOAD OR USE THE SERVICES if you are under the age of 18. Please get in touch with us at the appropriate email address mentioned in Section 13, How to Contact Us, if you think we might hold personal information from or about a child under the age of 18. (please include your name, mailing address, and email address). Please be aware that we'll make an effort to deactivate any child's account that is reported to us who is under the age of 18 as quickly as we can. Any and all account activity that a kid engages in while using your account is your responsibility.
13. Contact Us
For Support, you may contact us at one of the Customer Support emails below:
Changes to this policy
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post changes to this Policy on our Apps. If we make any changes to this Policy that materially affect our practices with regard to the personal information, we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Apps and their corresponding Web sites, sending a push notification, or displaying on any of the Web sites associated with our Apps.